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Identity Guard®
Great Pricing and Identity Protection
Monthly Credit Score* & Reports
$1 Million ID Theft Insurance** + Great Extras
Get 33% Off Promo Offer
Identity Guard® Ratings
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Protection
Overall Protection of your ID
Excellent -
Price
How Well Are They Priced
$6.67 – $16.67 -
Member Services
Customer Care & Support
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Recovery Package
ID Theft Coverage
$1 Million -
Additional Services
Credit Reports, Anti-Virus, and More
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Awards & Accolades
Achievements & Recognition
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Customer Experience
What Real Customers Think
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Expert Review
What Our Experts Think
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Number of Reviews
netsitereview.com user reviews
12 -
This Review is maintained by ASR Staff
Review Last Updated :
Identity Guard Review
- Leading
Provider 
Great
protection
Unbeatable
Pricing
Expert
Support
Next-Level
Technology
Created by Intersections Inc., Identity Guard® offers consumers premier identity theft protection solutions that go beyond the basic credit reports, scores* and monitoring. Identity Guard’s innovative solutions help protect your financial information, public records and personal data through a comprehensive suite of protection services built around you and your specific needs. The goal is to keep you safe from criminal activity and its negative effect while giving you financial and personal peace of mind. Identity Guard is a leader in consumer and corporate identity risk management offering unparalleled experience, trusted protection and outstanding service.
What We Like 
The benefits that the Premier plan offers outweigh those of competing identity theft protection services. See below for a full list of benefits. They utilize IBM® Watson™ advanced artificial intelligence as a powerful tool for monitoring your data that comes with every Identity Guard protection plan.
The fact that our Identity Guard review unveiled that it’s a product of Intersections Inc. makes it appealing as well. Intersections has been a BBB Accredited business since 1996 and holds an A+ BBB rating.
Identity Guard’s online Resource Center provides consumers with information that help them better understand what identity theft is and offers tips to help protect yourself and your family from becoming a victim. Some topics they cover include:
- Child Identity Theft and Protection
- Online Security Issues and Protection
- The Collateral Damage of ID Theft
- How to Protect Your Identity on Online Marketplaces
- Stats on Identity Theft
We also love the Mobile App. This is a quick, secure and convenient method to monitor alerts, credit scores* and other account benefits. Available for Apple and Android devices.
Not to mention you can cancel your account by logging in on their website rather than having to call like most other providers. We love this too.
What We Don’t Like 
Identity Guard doesn’t offer medical identity protection or mailing list removal as a service.
Although Intersections Inc. has a stellar BBB rating, there are a number of complaints that have been filed with the BBB in the last 3 years; however each one of the 34 complaints has been resolved and closed. Another positive is that most of the customer complaints we found online had responses from the company, which shows good customer service.
Some of the common customer complaints revolve around billing problems and issues logging into accounts. This could get annoying in your quest for stress-free identity theft protection.
The Bottom Line
With a solid foundation and Intersections Inc.’s proven track record of success, we would trust our identity with Identity Guard. The three packages offered to consumers give well-rounded, varying levels of identity security. The utilization of IBM® Watson™ artificial intelligence helps Identity Guard stand out in our review from most of its competitors.
Latest Identity Guard® Reviews on netsitereview.com
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10
Bob S.’s review of Identity Guard®
2953 people found this review helpful!
I have been with Identity Guard for several years and have been safe. I also like the ease of checking my credit score and the notices regarding new accounts as well as the monthly report
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9
Wayne G.’s review of Identity Guard®
1437 people found this review helpful!
Found the service professional with little or no billing errors. Reports are timely and through, easy to understand and give complete review of your credit account. I would recommend their services to all who ask.
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7
Anonymous’s review of Identity Guard®
1405 people found this review helpful!
With regards to general services as of today, they have done a good job. I do get credit reports on time and most of the needed alerts. Fortunately for me, I do not have any identity issues that needed the full extent of their services…
There is one thing that I find outrageous and unbelievable about them. Identity Guard is the only company in the world that will not give you an invoice or receipt for your payment. You read that right. I pay them on an annual basis I do not get an invoice showing the amount I paid to them. In the website, there is a billing section but there are no statements, no history, nothing. If you call to ask for it, they will not give it to you. They will only commit to sending a letter with all the money you have paid since you started to use their service. I complained and they basicaly said they were right and I was wrong and there was nothgin they would do to change this. This is how their system works and thats it. -
4
Eugene C.’s review of Identity Guard®
1355 people found this review helpful!
I have difficulty logging in every time. Will not accept my pass word. They want all of my personal information again which I hesitate to put on the internet again. Very frustrating
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8
Patrick L.’s review of Identity Guard®
1416 people found this review helpful!
Overall has been a very good product. Granted I recently froze my credit with all three agencies due to the Equifax security breach where I was one of the ones affected, so not sure how much value I am getting with this product anymore. Speaking of value, it is ranked near the top if not the top of the pile for credit monitoring services, but that comes at a higher price compared to other offerings. But the saying goes you get what you pay for. All in all, I have been happy with the service since no news is generally good news when it comes to credit (as long as it doesn’t mean they missed something!) One thing to note is that while I do get free real time credit scores for all three agencies (which is usually an extra fee for other services), these are NOT the actual FICO scores used by lenders. NO service provides that information as part of their credit monitoring package (that I know of), so it’s really a rough estimate based on historical formulas used by lenders in the past to calculate based on credit history, but does not also include income, recent job history, etc.
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1
Albert H.’s review of Identity Guard®
1422 people found this review helpful!
Fairly new member. I was able to log in until today when I needed to put in an extra identity code which was requested. When It came in, I entered the code, and was informed it was incorrect. I did this five times and the same thing happened each time. It took a long time for the code to arrive so I presume the time ran out. Called to complain and hung up after 10 minutes of the rep checking on my account.
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10
Steve’s review of Identity Guard®
1432 people found this review helpful!
Well since I was one of the 50% of Americans with their Identity hacked. I decided to check into the many services offered and everything I read says “Identity Guard” is the #1. So I signed up. Now I see someone complaining about having to provide every Credit card and whoever you have credit with. Yes might be a little work on my end but that is ok with me. I figure the more I give them to keep secure, the better off I will be or at least I HOPE. So we will see. I for sure do feel better now.
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10
Nimesh M.’s review of Identity Guard®
1375 people found this review helpful!
10 out of 10.
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9
Dale’s review of Identity Guard®
2159 people found this review helpful!
I looked at a few providers and decided on these guys. I think they’re pretty good so far the console is easy to use and the alerts seem to work well. not a final review of identity guard but we’ll see if it continues to provide good value.
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10
Ron F.’s review of Identity Guard®
2096 people found this review helpful!
Good service. Seems to be very professional and well managed.
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10
Angelica C.’s review of Identity Guard®
1474 people found this review helpful!
Really love this service as it alerts me anytime there’s a change to my credit report. Even though I’ve only received alerts of when I make changes so far, I like knowing that if something malicious does happen that I’ll know right away. Great service!
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2
Sandy’s review of Identity Guard®
1689 people found this review helpful!
HORRIBLE!!!! cancelled my service and was still billed the following months never got it fixed had to just finally get a new debit card to make it stop