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SimpliSafe
Low Monthly Pricing & No Contract
DIY Installation with High Up-Front Costs
Cost Savings Over the Long-Term
No Option to add Home Automation
SimpliSafe Ratings
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Price
How Well Are They Priced
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Equipment
Technology & Hardware
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Services
Monitoring, Notifications, Support
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Contract
Customer & Provider Obligations
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Customer Experience
What Real Customers Think
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Expert Review
What Our Experts Think
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Number of Reviews
netsitereview.com user reviews
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This Review is maintained by ASR Staff
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SimpliSafe Review
SimpliSafe was built on the idea that protecting your home shouldn’t be difficult or complex, hence the name. Based out of Boston and founded in 2006, SimpliSafe now serves over 300,000 customers. SimpliSafe’s service does a good job covering the basics, and then some, of home security but lacks some of the add-on features that other providers tout like home automation.
What We Like 
Price: First and foremost, we love the price of SimpliSafe. They’ve created a product that does what it says for just a nominal monthly fee that most people would be relieved to pay after reviewing costs of competing providers. Monthly plans start at just $14.99 per month for alarm monitoring.
DIY: SimpliSafe makes a pretty easy to install product and they have to based on its mandatory do-it-yourself installation. We like that its an easy system to install and that we don’t have to coordinate, schedule, and let an installer into our home to get it setup. Some less handy, “do-it-for-me” type, customers might find this as a negative but we like the ease of use and fast track to getting things setup.
No Strings Attached: Literally and figurative. SimpliSafe is a wireless system that uses GSM cellular networks from Verizon and T-Mobile to facilitate the devices communication between one another. Cellular network connectivity means it is always connected and there is no way for intruders to disable the system by cutting a wire. There’s also no contract for SimpliSafe or long-term commitment required to become a customer.
What We Don’t Like 
We like the service that SimpliSafe provides for basic home security protection but there are some cons to consider when you’re comparing them against different providers, especially for tech savvy buyers who like to be up-to-date with all the latest trends.
No Home Automation: It’s unfortunate, but SimpliSafe does not offer any home automation services to integrate into other areas of your home like thermostat, lights, garage door, etc. With more and more technologies becoming “connected” we think SimpliSafe is doing itself a disservice by not presenting a competitive home automation product.
Up-Front Cost: To offset their low monthly pricing and the fact that they do not require a contract means customers pay a bit more upfront unlike contracted services where the cost of hardware is built into your monthly payments. For shoppers searching for a reasonably priced home security service, SimpliSafe’s high entry costs are tough to swallow.
The Bottom Line
For basic home security, we like SimpliSafe. Once you get passed the high up-front cost, there’s not many cons beyond that point and most are offset by the low monthly cost for monitoring services that will cost more than double with a lot of other providers. If your a tech adopter and want the latest in home automation then look elsewhere, but if you want simple protection for you and your family and are willing to spend an hour placing sensors and control panels, we recommend considering SimpliSafe as your home security provider.
SimpliSafe Equipment
Even though the equipment gets the job done and seems to work without issues or errors, we’re not very impressed with the quality of the hardware when compared to other providers. For the most part, SimpliSafe’s equipment is bulky, utilizes what seems to be less durable materials and plastics, and lacks any aesthetic appeal when it comes to design. If you’re ok with lower quality feeling materials and sensors that are big and look outdated then SimpliSafe might be worth considering for you.
SimpliSafe Sensors
Base Station
Entry Sensor
Motion Sensor
Simplicam
Glass Break Sensor
Panic Button
SimpliSafe Hazard Sensors
Smoke Detector
Carbon Monoxide Sensor
Wireless Freeze Sensor
Wireless Water Sensor
SimpliSafe Equipment Add-ons
Wireless Keypad
Keychain Remote
105dB Siren
9″ x 9″ Yard Sign
SimpliSafe Services
Like most home security providers, SimpliSafe provides 24/7 monitoring of your system and alerts are sent to their team of representatives to dispatch authorities and ensure your safety. We don’t see any major flaws or advantages of SimpliSafe’s services, unless of course you’re looking for home automation.
SimpliSafe does provide their customers with a free app that integrates with their system and allows users to monitor sensor activity including event logs, temperature scans, and more. The system also allows text notifications to be programmed for a variety of events so you can keep track of what’s happening at your home and when.
Latest SimpliSafe Reviews
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Tara C.’s review of SimpliSafe
1208 people found this review helpful!
SimpliSafe Home Security review
Be aware, many of the sites listing good reviews for this company will not let you leave reviews… Simpli safe will not allow reviews….
On 7/31/2018 I upgraded an existing system we had from SimpliSafe, from a solicitation to upgrade for a reduced price by returning our old system. We purchased a camera as part of the package but could not get it to work. The cameras did not work and we switched out at least 5 of them. Two worked for about a week and then went off line and could not be reconnected. I have spent at least at least 648 minutes (which is 10.8 HOURS) over a minimum of 28 phone calls to rectify the situation. It took an act of congress to receive $59.40 refund for the non-functioning camera. I finally became so frustrated I cancelled both our personal and business accounts. We asked for a refund on the system, Simplisafe refused stating the order was over 60 days. This was over sixty days because we kept trying to get the camera to work and Simplisafe continued to insist we replace the camera. I spent hours trying to get this to work from August through the end of November and then waited months to receive the refund after many LONG phone calls being told it was being refunded and then excuse after excuse of why it had not been refunded. I would have given up trying to get the $59.40 back but it is the principal. How many people have the stolen money from? People who just give up because you really have little reasonable options. I want to return the system and receive a full refund.