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Vivint
#1 Rated Home Security Provider
No Long Term Contracts
Excellent Equipment & MonitoringCall: 1 (888) 575-8947
Vivint Ratings
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Price
How Well Are They Priced
$29.99+ -
Equipment
Technology & Hardware
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Services
Monitoring, Notifications, Support
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Contract
Customer & Provider Obligations
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Customer Experience
What Real Customers Think
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Expert Review
What Our Experts Think
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Number of Reviews
netsitereview.com user reviews
3 -
This Review is maintained by ASR Staff
Review Last Updated :
Vivint Review
Vivint works with customers to provide the home security solutions that work best for them. The Vivint Smart Home Pros installs all alarm systems and makes sure they are properly synced to all devices. They also take the time to confirm all alarm equipment is working correctly. In addition, Vivint technicians will see to it that users feel comfortable with operating the control panel, app and other components. Consumer reviews of Vivint say it all when it comes to the attentive service this company provide.
- Our #1
Choice 
Best-in-Class
protection
Great Pricing
Options
A+ Member
Support
Advanced
Technology
What We Like 
We agree with Vivint reviews written by customers who say they have no idea how they were able to manage without this system before having it installed. The equipment is easy to use from compatible iOS devices such as a smartphone or tablet, and customers can log into their accounts from a computer. What is more, locks and surveillance videos can be checked even away from home not near the CCTV source. We especially like that it’s possible to keep an eye on a home halfway across the world using the Vivint Smart Home app by connecting via WiFi.
The equipment provided by Vivint is phenomenal, and so is the customer service. We like that Smart Home Pros provide thorough guidance from beginning to end during the installation stage. The professionals who install Vivint systems also make sure every customer understands how each part of a system works. Vivint makes household safety a priority.
We also like that this expert Smart Home alarm company has pre-packaged solutions to recommend to first-time home security users. However, they also offer the benefit of a la carte solutions, which is what ensures customers receive the protection they want. In addition, Vivint offers month-to-month payment options instead of long-term contracts, which allows customers to test a system without accruing astronomical cancellation fees.
What We Don’t Like 
Most of what we have to say about Vivint is positive, not negative. After all, this Smart Home security provider offers enough protection options to its diverse customer base. Again, they do not necessarily require a long-term contract and consumers can cancel before the start of a new service month. However, this short-term contract signup usually requires that customers pay up front for equipment costs, which usually is about $599. The good news is, financing is usually available and sometimes customers can take advantage of special deals that includes free professional installation.
The Bottom Line
Vivint is our number 1 choice for home security protection. The value they bring in both hardware, monitoring, and support is top notch. If you’re looking for a great home security provider and don’t like the idea of being locked into a long term contract, then Vivint is definitely the choice for you.
Latest Vivint Reviews
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1
Megan’s review of Vivint
1430 people found this review helpful!
I’m only giving 1 star because I have to give something. Do NOT get Vivint unless you really enjoy self torture. We’ve had massive issues with them over the duration of the contract we signed but most currently I am sitting at our house with our smoke detector going off and Vivint refusing to send a technician out because it ‘looks fine’ on their end. I have 3 animals at home stressed to the max because we can’t get it to stop beeping. The most they have offered is to mail us a different smoke detector that we then install ourselves. We’ve replaced the batteries and called them twice. I truly can imagine what this would be like if we had a baby or children in the house. Worst customer service I have ever experienced. I’m not the type to write a bad review unless it’s something that is egregious and has been consistent. Vivint has been both. Save your money and your sanity and go with someone else. We will be once our contract is up.
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3
BIson W.’s review of Vivint
1367 people found this review helpful!
A Vivint salesman showed up at my door on a Friday afternoon. I had been thinking about a security system, so I was willing to hear his pitch. I have been in sales all my life and his pitch was the typical garb. He said he had to make sure I qualified…FIRST FLAG. Everyone qualifies. I had to sign up for a five year monitoring service at $60.00 per month for the equipment I would choose…SECOND FLAG. I had an option to purchase the equipment over five years by taking out a personal loan through Citizens Bank in Utah, where the Vivint HQ is located (more on this later)…THIRD FLAG. I indicated that I wanted to research the company before making the purchase. The salesman applied all the great reasons to sign up and told me I had the standard 3 DAYS to change my mind if I did not like the service and equipment…FORTH FLAG. I said that is ridiculous and he changed it to 30 days to cancel the contract. He said he had a tech that could install the equipment that evening…FIFTH FLAG. I agreed to the installation and the tech arrived around 7PM or so and did not leave until after midnight. Every salesman knows if they do not get the contract before they leave, the chances are less than 50% they will later.
I broke my first purchasing rule…do your research first! Once I started researching, I found a very large number of less than positive reviews. Every company gets bad reviews, but each negative review seemed to reflect the same issues…equipment failures, salesman not being honest, customer service horrors, etc. Even the better reviews seemed to have negative issues as well…STRIKE ONE. I then researched the equipment. I found some of the exact items such as the door lock, Kwikset Smart Lock 888, and other items that were as good or better that what Vivint was selling. I chose the higher priced items I found for my comparison and discovered that over the five years of sending payments to Citizens Bank, it would cost me almost double the price…STRIKE TWO. The main issue that was very negative to me was that I was taking out a personal loan from Citizens Bank for the equipment. So in two years, my equipment fails and Vivint does not feel obligated to replace it, I am still responsible for the payments. I contacted Citizens Bank and they were not very knowable as to the situation. They did indicate that there is no interest on the loan and not even fees that they charge Vivint. I never heard of a back that would process hundreds of loans with no interest and no fees…STRIKE THREE.
Once my salesman called me about these issues, he only went over his sales pitch and really did not address any of my concerns. He then said he would later contact me to talk about my trepidations. One week later, no call or even an email. Needless to say, I canceled my contract and had the equipment removed. The tech did a nice job of removing the equipment and seemed to understand my issues of cost and reviews.
To sum it up…double the equipment cost, personal loan that has to be paid regardless if equipment works or not and the monthly monitoring service is very high. I liked all the equipment Vivint installed, but there uninvited. were too many negative issues for me to consider keeping the service. Just do your research before you purchase from this or any other company that shows up at your door -
10
Shaun’s review of Vivint
1511 people found this review helpful!
Love the Vivint system! I had it installed about 6 months ago and have become very accustomed to how it works and the home automation features.. simple to use and reliable. I love the feature of how it talks to you to tell you whats going on in the house, like doors opening etc.