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IdentityIQ
Wide Variety of Plans and Pricing
Great Entry-Level Value + $1 Trial
12 Credit Reports Per Year
IdentityIQ Ratings
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Protection
Overall Protection of your ID
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Price
How Well Are They Priced
$6.99 – $29.99 -
Member Services
Customer Care & Support
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Recovery Package
ID Theft Coverage
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Additional Services
Credit Reports, Anti-Virus, and More
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Awards & Accolades
Achievements & Recognition
B BBB -
Customer Experience
What Real Customers Think
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Expert Review
What Our Experts Think
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Number of Reviews
netsitereview.com user reviews
9 -
This Review is maintained by ASR Staff
Review Last Updated :
IdentityIQ Review
IdentityIQ’s mission is to provide peace of mind to people at different stages of their financial lifecycle and to inform, protect, alert and assist customers in the event of identity theft or credit report issues. They educate, offer product combinations in different price ranges, provide unlimited online service, and work with customers to help fix identity and credit problems.
What We Like 
We found that the business has a greater longevity (6 years) than several of the other identity theft protection agencies and continues to make add-ons in an attempt to keep up with some of the larger players in the industry like LifeLock.
We like that they offer 4 different protection plans to potential subscribers based on their needs:
- Identity IQ Protect Plan: $6.99
- Identity IQ Protect Plus Plan: $15.99
- Identity IQ Protect Pro: $19.99
- Identity IQ Protect Max: $29.99
All plans offer credit bureau daily credit monitoring alerts, opt-out services, dispute assistance, ID theft insurance underwritten by AIG ($25,000 for Protect and Protect Plus), credit score tracker, an ID fraud restoration specialist, and fraud alert assistance.
The 2 higher priced plans offer monthly and quarterly credit report and scores, $1,000,000 ID theft insurance, checking account reports, a lost wallet form and assistance, and a credit score simulator.
We really love the opt-out IQ feature that removes subscribers from consumer databases, restricts telemarketers from calling, and prohibits direct mail and unsolicited credit card offers to be sent; which are big risks in the field of identity theft.
They also have a B rating with the Better Business Bureau and are accredited as well, so that’s always a great sign.
What We Don’t Like 
In a competitive market, IdentityIQ isn’t blazing any trails in the identity theft protection arena. They offer basic monitoring services that alert an individual if something doesn’t look right on their credit report, but they aren’t proactive to avoid suspicious activity. A more sophisticated technology will provide safeguards to minimize risk of ID theft targeting. While the credit report monitoring as identity protection route is a good place to start, it’s not a comprehensive strategy for personal protection.
In addition, the 7-day free trial is somewhat ambiguous. In an attempt to preauthorize the monthly fee before receiving the free trial, IdentityIQ will run the card you provide. If it happens to be a debit card, the funds will become unavailable to the potential subscriber during the free trial and then it could take up to a week to have the money returned to the account if cancelled.
The Bottom Line
If you’re looking for the most basic protection, their Identity IQ Protect Plan might be a good option for you. But if you’re looking to invest in the safety of your personal information, their higher priced packages don’t compare to some of the bigger players.
Latest IdentityIQ Reviews on netsitereview.com
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2
Angelina Daniel’s review of IdentityIQ
84 people found this review helpful!
I wouldn’t like to file a complaint. I would like my money back . I was lurd in to this and I have been charged 34.99 for no reason. I couldn’t cancel my account with out calling some number and I work all day so it was not accommodating. It was truly awful and I feel like I was charged wrongfully.
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1
Stacy Renee Schmitz’s review of IdentityIQ
78 people found this review helpful!
This place is a scam. They were a website a loan company linked me to for my credit score for only a dollar. It was the only way to continue the loan process so for a dollar i did it. After a week they charged my card $34.99. I called to cancel and try to get a refund after finally tracking down their number and was put on hold for 20 mins just to be told no way would i get a refund even though I never used their services and to cancel I had to do it by mailing a letter to their office. So, the next month there was no charge so i thought it was over but i was wrong. The next month i was charged twice 3 days apart. I called to see why my account was not cancelled and why double payment was taken. I was told the letter thing was never their policy and they didn’t know where i got that from and i had to cancel on their website before the 21st. They also explained the double charge was for the month they didn’t charge me (because I didn’t have the money to cover the fee). Hello, you idiots i was trying to get a high interest payday loan of course I don’t have money, especially for services I didn’t use or need. Now it is the 18th and i tried to go on the website and cancel but they have a pop up that won’t go away until i enter a new payment option since my card on file is no longer good to charge the $34.99 that wasn’t supposed to be taken until the 21st. They are scammers of people that are already having financial problems and that is despicable and slimy, and karma is a bitch.
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1
michael Snoddy’s review of IdentityIQ
801 people found this review helpful!
The $1 sounds good but “DON’T FALL FOR THE FREE LUNCH” There is always a string attached…. I signed up with company in around end of August for the $1 and checked it out , when you call to cancel or pause in which I WAS going to resign up early 2020 , but instead when you call to cancel they give you a additional unmotivated sales script. After you say no to that, then they get a bit iggy and when you ask for a refund you are told you will be BLACKLISTED and not able to use the service again. This is basically a “TIME SHARE SALES PITCH mixed with Car Dealership sales tactic’s with no real care about your credit or business. smh Thanks a lot for…. nothing
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1
Terry’s review of IdentityIQ
793 people found this review helpful!
Very upset with this company called and canceled in July I was charged again in July and I’ve canceled prior to again I called my credit card company had them blocked had the card changed. And identity IQ went to master charge and got my credit card information and charge me again after I canceled after I blocked him after I change my card so to me but they did was illegal very bored poor customer service. When I called the company I was told by the sales person that I never called but yet I have four witnesses that sit right here and said I did call.So basically she kept calling me a liar. Had to dispute the charges on my credit card again. Then I had somebody named Eric call and I tried calling him back and I was told that there is no such person there. Very shady
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4
Vernon L.’s review of IdentityIQ
1447 people found this review helpful!
to many monthly payments
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10
Sadie’s review of IdentityIQ
1148 people found this review helpful!
I have been using this service for years and think it’s great, not sure what other reviewers are complaining about! They provide me with fast credit monitoring and easy access to my credit reports and scores. Anytime something changes on my credit report, I am immediately notified by email. Customer service has been great, always friendly and helpful.
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10
Mark G.’s review of IdentityIQ
1045 people found this review helpful!
Excellent customer service! So glad to have a company behind me with such compassionate and empathetic employees!
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9
L.C.’s review of IdentityIQ
1118 people found this review helpful!
I’ve had Identity IQ for several years now and have never encounter a problem with my reports. The website is user friendly, it splits the information in tabs for better understanding of what it is that we are looking for and it tells you how many days left you have until your next refresh date. This is one site I would recommend without thinking twice.
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10
Jason M.’s review of IdentityIQ
1101 people found this review helpful!
I like the website, easy to use and I get my scores and reports updated each month. They seem legitimate to me. I called customer service once and they helped me dispute an item on my report. No complaints.